Course Catalog

Verbal De-escalation: Surviving Verbal Conflict®


Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Street Sergeant©: Evidence-Based First-Line Supervision Training


Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Officer Involved Shooting and Critical Incident Response


  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Violent Crime Investigations: Seeking Justice for the Victims


This class is intended to sharpen basic observation skills and review the importance of basic investigative techniques and their proper applications which will allow us to be successful in one of the highest responsibilities in law enforcement, seeking justice for victims and their families.

Detecting Substance Abuse in the Workplace


Over 15% of the United States workforce has self-reported being under the influence of alcohol in the workplace at least once in the last year, according to according to the National Institutes of Health. Add prescription drugs, illegal drugs and other impairing substances to the mix—particularly in light of nationwide legalization and decriminalization of certain drugs—and it seems only reasonable to suspect that this trend will rise.

The cost of impairment in the workplace is enormous—due to safety concerns, liability risks, lost productivity and increased health care costs.

This course is designed to help students acquire the knowledge, skill and ability to determine if impairment exists and, if it does, whether the impairment is caused by a medical condition, alcohol, drugs or a combination of drugs. We will utilize a known pattern of signs and symptoms along with simple divided attention tests to be able to articulate the evidence of impairment.

sUAS Drone Ground School & Flight Training


  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)

This two-day training course will, essentially, assist you in creating an aviation unit. Training is vital to the success of your unit. sUAS (Small Unmanned Aerial Systems) or “drones” as they are commonly referred are a relatively new technology. Some police agencies have attempted to implement a program without proper training. One reason: training programs for sUAS are very specialized and few people are qualified to deliver this training.

This comprehensive program has been specifically designed for public safety agencies. Captain Bill Bongle (Ret.) provides specialized sUAS training through strong law enforcement experience with policy development, public relations and liability. Captain Bongle has years of experience piloting sUAS and training new pilots.

Developing Organizational Performance Leadership