Course Catalog

Verbal De-escalation: Surviving Verbal Conflict®


Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Street Sergeant©: Evidence-Based First-Line Supervision Training


Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Officer Involved Shooting and Critical Incident Response


  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Violent Crime Investigations: Seeking Justice for the Victims


This class is intended to sharpen basic observation skills and review the importance of basic investigative techniques and their proper applications which will allow us to be successful in one of the highest responsibilities in law enforcement, seeking justice for victims and their families.

Making Discipline Stick®


  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC

The vast majority of citizen complaints and internal acts of employee misconduct encountered by government agencies are generated by a small number of problem individuals. It is crucial, therefore, that government agencies can successfully discipline these few “bad apples”.

In other cases, disciplinary action is necessary to hold essentially good employees accountable for misconduct that threatens agency operations. In these cases, making discipline stick is actually in the interest of the employee, as it can serve as a much needed “wake up call” to an employee before performance issues become so serious that termination is required or public safety is threatened.

sUAS Drone Ground School & Flight Training


  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)

Small Unmanned Aerial Systems (commonly referred to as sUAS or “drones”) are an emerging technology, which offers exciting possibilities for public safety. Drones are being used to aid in disaster relief, search and rescue and to provide situational awareness while keeping first responders out of harm’s way. Despite the many legitimate uses of drones, privacy advocates have raised concerns and in some cases have sought to prevent police agencies from using them. Several states have passed “drone legislation” which regulates the way drones may be used. In addition to state regulation, public safety agencies seeking to use a drone must also receive approval from the FAA. This two-day training course will assist you in getting your drone program off the ground.

Developing Organizational Performance Leadership