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Course Catalog

Community-Oriented Policing & Problem Solving: “The Past, Present, and Future of Law Enforcement”


  • Harry P. Dolan
    Chief of Police (Ret.)
  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)

Many law enforcement agencies have a reputation of being progressive, forward-thinking and community-oriented. This course was created to help secure and strengthen this reputation with regard to community-oriented policing and problem solving.

Course Objectives:

  • Overview the History of Community Policing
  • Identifying Today’s Policing Challenges
  • Policing Strategies Throughout The Decades
  • Problem Solving with SARA
  • Relationship Between Social Disorder and Community Engagement
  • Pareto 80/20 Rule and Community Quality Of Life
  • Predictive Policing; From Crime Mapping to 7/24 Intelligence Led Operational Support
  • What has experience and empirical research evidence revealed about what police can do to improve citizen satisfaction?
  • What steps can law enforcement agencies take to improve citizen satisfaction?
  • Factors found to influence general citizen satisfaction with the police
  • Bringing Everything into Congruence
  • The Future of Policing & Leadership Thoughts

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