Verbal De-Escalation Train the Trainer Program: Surviving Verbal Conflict® course develops and prepares emergency medical service professionals to serve as trainers in Verbal De-escalation Training: Surviving Verbal Conflict®. This 2 1/2 day course covers the Verbal De-escalation Training: Surviving Verbal Conflict® course material as well as instructor development content including: how to present the lesson plan and program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations which includes the SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.
Today’s increased safety concerns, service demands, and scrutiny placed upon emergency medical service professionals have resulted in the growing need to master verbal conflict management skills.
Verbal De-escalation Training: Surviving Verbal Conflict® training provides emergency medical service professionals with time-tested communications skills proven to help de-escalate volatile situations, safeguard fellow first responders emotional and professional well-being. And, in the event that de-escalation proves impossible, the utilization of these techniques demonstrates service excellence on the part of the service provider.
Who Should Attend
“Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”
“…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”
-Patrolman, South Carolina
“Harry Dolan was one of the best instructors I have encountered in 28 years of service.”
“Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”
“This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’
“I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”
-Detective, South Dakota
“One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”
“Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!
- Chief, Pennsylvania
“This should be required for ALL leaders (or people in command) across the nation.”
“I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”
-Attendee, North Carolina