Verbal De-Escalation Train the Trainer Program: Surviving Verbal Conflict® course develops and prepares emergency medical service professionals to serve as trainers in Verbal De-escalation Training: Surviving Verbal Conflict®. This 2 1/2 day course covers the Verbal De-escalation Training: Surviving Verbal Conflict® course material as well as instructor development content including: how to present the lesson plan and program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations which includes the SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.
Today’s increased safety concerns, service demands, and scrutiny placed upon emergency medical service professionals have resulted in the growing need to master verbal conflict management skills.
Verbal De-escalation Training: Surviving Verbal Conflict® training provides emergency medical service professionals with time-tested communications skills proven to help de-escalate volatile situations, safeguard fellow first responders emotional and professional well-being. And, in the event that de-escalation proves impossible, the utilization of these techniques demonstrates service excellence on the part of the service provider.
Who Should Attend
Very informative presentation. I strongly feel that I’ve learned things that I can apply to both current and furture ivestigations. Sgt. Babcock’s experience and testimony help put the info into perspective in regards to how I can make use of it. I absolutely enjoyed the class.
Participant in Training, Kentucky
I was able to take a number of tidbits and suggestions to tweak parts of our hiring and recruiting process. I also got verification that we are doing a lot of things correctly.
Major / Commander, Florida
Exactly what I wanted to know.
Major / Commander, Georgia
Officers in patrol need to take this course.
Officer / Deputy, Georgia