Today’s increased safety concerns, service demands, and scrutiny placed upon emergency medical service professionals have resulted in the growing need to master verbal conflict management skills.
Verbal De-escalation Training: Surviving Verbal Conflict® training provides emergency medical service professionals with time-tested communications skills proven to help de-escalate volatile situations, safeguard fellow first responders emotional and professional well-being. And, in the event that de-escalation proves impossible, the utilization of these techniques demonstrates service excellence on the part of the service provider.
Who Should Attend
Very informative presentation. I strongly feel that I’ve learned things that I can apply to both current and furture ivestigations. Sgt. Babcock’s experience and testimony help put the info into perspective in regards to how I can make use of it. I absolutely enjoyed the class.
Participant in Training, Kentucky
I was able to take a number of tidbits and suggestions to tweak parts of our hiring and recruiting process. I also got verification that we are doing a lot of things correctly.
Major / Commander, Florida
Exactly what I wanted to know.
Major / Commander, Georgia
Officers in patrol need to take this course.
Officer / Deputy, Georgia