Surviving Verbal Conflict® What Every Public Safety Professional Needs to Know About Verbal De-escalation

• “Should be taught to Basic Law Enforcement Training and veteran officers”
• “Awesome class it expressed to me how to improve police community relationships and how to lower use of force incidents and citizen complaints. Dolan expressed himself well and was very knowledgeable about this material.  He made it clear to the point it had my attention the entire class. Thanks Harry P. Dolan!
• “Will help me in future calls when in verbal conflicts”
• “Fantastic course- would like to attend the same for telecommunications”
• “Great training”
•  “Always entertaining chief. Thank you!”
• “Excellent as always”
• “By far one of the best classes I have attended while employed by the state”
• “Training was very well presented and practical”
• “Excellent course, learned a lot and look forward to applying in the field”
• “Outstanding training”
• “Very good class every officer needs this”
• “I enjoyed another presentation by Chief Dolan- learned a lot”
• “I enjoyed the class”
•  “Great class”
• “Very knowledgeable and engaging”
• “Great instructor”
• “Awesome class”
• “Fun and informative”
• “It was a good refresher for communication topics that were covered in  my college classes. It was also a good customer service based course.”
• “Wonderful class to attend”

Leadership Development Program

• “Wonderful class full of knowledge”
• “Very knowledgeable- great presenter- great presence”
• “Thank you, liked the history quotes” 

• “Very good, Chief!  Don’t change a thing.”
• “I started out, simply glad to be here.  I ended, thrilled.  Thanks for helping me remember why I do what I do.”
• “This course was AWESOME;  kept my ADD focused.  I learned a lot that I can use both professionally and personally.  If you have any future classes that are more in-depth and in length, please contact me.  No changes.  Great job!”
• “Great course.  I’m a newly appointed Sgt. and was in need of a push in the right direction.  Your class was just what I needed.  Excellent professional delivery.  Thank You. P.S.  Bagpipes would be a nice touch.”
• “The course was great and I would not change a single thing.  You’re a great teacher and leader.”
• “Course provided the energy to re-charge my battery.  I liked how you used your experiences as learning tools for others.”
• “This course was personable, professional and very informative.  There is nothing that I can think of to improve it.  I would love to sit in another class of yours soon.  Thanks.”
• “This was my second seminar and it was just as good, if not better, than the first.  Keep up the good work, the policing community needs more chiefs like you.  Thanks!”

• “Great Course!  I wish that more of our leaders had taken it.  I would have enjoyed 3 days.”
• “I really enjoyed this class and found some things to be ‘stepping on my toes’…which is good and made me realize things I need to change about how I work as an officer.  I enjoyed the practical exercises and explaining how they fit in real scenarios.  The course was well taught and planned out.  Thank You.”
• “Excellent!  Would love to attend more classes on the topic of leadership principles.”
• “I think the course was very inspirational, motivating and informative.  There are many good points made, and able to be taken back to the agency and passed along.  Definitely would recommend other officers to take this course.  You also kept it interesting throughout.  There was never a dull moment.”
• “Well taught.  Good Presentation.  Good job getting students involved and interacting with each other (different agencies) to solve issues.”
• “The course has been very informational and a learning experience.  The presentation of the material was very captivating and kept the attention of the class.  Thank You.”
• “Thank you for a very informative class.  I have been motivated to become a better supervisor and to learn now to manage people.  I have been given an excellent tool for problem solving with the community, and with my shift.  I’m excited about it!  Thank You.”