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Verbal De-Escalation Training for Public Safety

The ability to successfully communicate is an essential skill for all law enforcement officers. From providing excellence in public service during routine interactions in the field to helping prevent crisis in dangerous situations, verbal conflict management and de-escalation training are necessary while police operate under an unprecedented amount of transparency today. Improve your verbal conflict management skills today by attending a class, viewing a webinar, or reading a research brief or legal article.

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Police Training Options

Verbal De-Escalation Training

2-Hour Webinars

List of Upcoming Webinar Trainings

No Webinars available at this time. Please check back again soon.

Verbal De-Escalation & Surviving Verbal Conflict®

7-Hour Online Training Program

Enrollment Details

Course: Surviving Verbal Conflict Online Course
Course Length: 7.0 Hour

Access Period: 730 Day (Two Year)
* Course can be re-taken
* Course progress can be available upon request

Fee:
10-299 Attendees: $49.00 / attendee
300-600 Attendees: $39.00 / attendee
301-1000 Attendees: $35.00 / attendee
1001+ Attendees: $30.00 / attendee

Bulk Enrollment

Verbal De-Escalation & Surviving Verbal Conflict®

1-Day Standard Program

Course Details

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?”

Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image. The course also provides opportunities for the participants to participate in practical skill building so that when they complete the two-day training they are well on their way to becoming more effective professionals in communication.

Course Objectives:

  • Improve public safety professionals’ verbal communication skills
  • How to apply Rhetoric- Aristotle’s Art of Persuasion (The art of using speech to persuade) when deflecting & redirecting verbal abuse
  • Develop an understanding of Chief Dolan’s “Guardians of the Peace” concept “Language of the Street Fallacy”, “TUI Pattern” (texting, typing or talking under the influence)
  • Diffuse potentially volatile verbal encounters
  • Avoid the “Rope-A-Dope Syndrome”
  • Understand the importance of managing “Hyper vigilance”
  • Raise organizational morale and grasp the concept of “Police Legitimacy”
  • Manage your verbal triggers & sidestep the “Niagara Falls Walk”
  • Significantly enhance the agency’s image throughout the community
  • Practice “Verbal Contact & Cover” principles
  • Apply the FAA’s “Sterile Cockpit Rule” on duty
  • Understand the importance of “Chief Dolan’s 24 Hour Rule” as a key component of communication success

Customized In-Service Training

Verbal De-Escalation & Surviving Verbal Conflict®

2-Day Standard Program

Course Details

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?”

Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image. The course also provides opportunities for the participants to participate in practical skill building so that when they complete the two-day training they are well on their way to becoming more effective professionals in communication.

Course Objectives:

  • Improve public safety professionals’ verbal communication skills
  • How to apply Rhetoric- Aristotle’s Art of Persuasion (The art of using speech to persuade) when deflecting & redirecting verbal abuse
  • Develop an understanding of Chief Dolan’s “Guardians of the Peace” concept “Language of the Street Fallacy”, “TUI Pattern” (texting, typing or talking under the influence)
  • Diffuse potentially volatile verbal encounters
  • Avoid the “Rope-A-Dope Syndrome”
  • Understand the importance of managing “Hyper vigilance”
  • Raise organizational morale and grasp the concept of “Police Legitimacy”
  • Manage your verbal triggers & sidestep the “Niagara Falls Walk”
  • Significantly enhance the agency’s image throughout the community
  • Practice “Verbal Contact & Cover” principles
  • Apply the FAA’s “Sterile Cockpit Rule” on duty
  • Understand the importance of “Chief Dolan’s 24 Hour Rule” as a key component of communication success

List of Upcoming Open-Registration Training

Customized In-Service Training

Live-Stream Contract Option: $8,950.00 (travel cost reduced)
30-Day Recording Access Available: Yes
In-Seat Contract Option: $9,950.00

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Verbal De-Escalation Train The Trainer Program: Surviving Verbal Conflict®

3-5 Day Trainer Program

Course Details

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?”

Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image. The course also provides opportunities for the participants to participate in practical skill building so that when they complete the two-day training they are well on their way to becoming more effective professionals in communication.

Course Objectives:

  • Improve public safety professionals’ verbal communication skills
  • How to apply Rhetoric- Aristotle’s Art of Persuasion (The art of using speech to persuade) when deflecting & redirecting verbal abuse
  • Develop an understanding of Chief Dolan’s “Guardians of the Peace” concept “Language of the Street Fallacy”, “TUI Pattern” (texting, typing or talking under the influence)
  • Diffuse potentially volatile verbal encounters
  • Avoid the “Rope-A-Dope Syndrome”
  • Understand the importance of managing “Hyper vigilance”
  • Raise organizational morale and grasp the concept of “Police Legitimacy”
  • Manage your verbal triggers & sidestep the “Niagara Falls Walk”
  • Significantly enhance the agency’s image throughout the community
  • Practice “Verbal Contact & Cover” principles
  • Apply the FAA’s “Sterile Cockpit Rule” on duty
  • Understand the importance of “Chief Dolan’s 24 Hour Rule” as a key component of communication success

List of Upcoming Open-Registration Training

Customized In-Service Training

Verbal de-escalation training provides time-tested communication techniques proven to:

  • Help de-escalate volatile situations
  • Safeguard fellow officers’ emotional and professional well-being
  • Significantly enhance the agency’s professional image

DCG also provides opportunities for the participants to participate in practical skill building so that when they complete the course, they are well on their way to becoming more effective law enforcement professionals in communication.

Why Dolan Consulting Group?

Many of our police and law enforcement classes are approved for state-specific continuing education credit. We are committed to not just help you fill your requirement but to give you the most up-to-date tools and techniques that are applicable to your public safety career. Dolan Consulting Group offers training across the United States, as well as research and consulting services. Instruction and consulting is provided by trainers with decades of experience to insure that when you gain new tools to improve your law enforcement career and your agency’s ability to protect and serve.

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