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First Line Supervision Fundamentals

First Line Supervision Fundamentals

  • Harry P. Dolan
    Chief of Police (Ret.)
  • Webinar, N/A
  • Dec 13, 2023
Course Length:
  • 2-hour
Registration Fee:
    • $125.00 for the first attendee – $75.00 per each additional attendee

This webinar is designed to provide public safety professionals with an overview of the existing leadership development training offered by DCG throughout the country. We will discuss the process of influencing individuals by providing purpose, direction, and motivation while achieving the goals of the organization. In addition, we will review the concepts of developing the right mindset, performance theory, management, supervision, leadership, and principles of motivation. Lastly, it will reveal what effective leaders do to improve morale and organizational effectiveness.

  • Discovering What Effective Leaders do to Improve Morale & Organizational Effectiveness
  • Performance Theory
  • Developing the Right “Mindset”
  • What Employees Say They Admire Most in Managers & Supervisors
  • Chief Dolan’s Motivation Keys:
    • Raise Expectations, tell them why, and involve team members in decision making, particularly in those areas impacting their work environment.
    • Show them what right looks like (Military Phrase)
    • Demonstrate enthusiasm whenever and wherever possible.
    • Keep Your Sense of Humor!
    • Put talent where it wants and needs to be.
    • If you don’t know what motivates a person, ask.
    • Constantly recognize individual and team successes; it’s critical to moving the organization forward.
    • It’s OK to SPAR respectfully at meetings; it avoids Group Think and the Abilene Paradox.
    • “Keep it fundamental” Simplicity
    • Trust, Delegate and “Inspect What You Expect.”
  • “Chief Dolan’s Proximity Conundrum” & “Knock it Off” Principle
    • Why do supervisors and managers find it so difficult to hold subordinates accountable and track performance?
    • An increase in the frequency of ‘Knock it Off Meetings’ directly corresponds with a decrease in Disciplinary Actions.
  • Review Webinar Take-A-Ways & Closing Comments


Hiring and Retiring Healthy

  • “Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”

-Detective, Utah

Verbal De-escalation: Surviving Verbal Conflict

  • “…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”

-Patrolman, South Carolina

Improving Public Perception of the Police

  • “Harry Dolan was one of the best instructors I have encountered in 28 years of service.”

-Lieutenant, Wisconsin

Courageous Leadership for Today’s Public Safety

  • “Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”

-Officer, Pennsylvania

Homicide Investigation

  • “This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’

-Deputy, Florida

Making Discipline Stick

  • “I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”

-Detective, South Dakota

Verbal De-escalation

  • “One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”

-Officer, Virginia

Taking the Lead: Courageous Leadership

  • “Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!

- Chief, Pennsylvania

Evidence-Based First-Line Supervision Training

  • “This should be required for ALL leaders (or people in command) across the nation.”

-Sergeant, Texas

Verbal De-escalation: Surviving Verbal Conflict

  • “I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”

-Attendee, North Carolina

Developing Organizational Performance Leadership