In this webinar, Chief Harry P. Dolan (Ret.) will provide telecommunications leaders with practical time-tested leadership lessons which he learned over the course of a 32-year career in public safety. This training is intended to prepare today’s telecommunications leaders to confront the new reality of heightened transparency and unprecedented expectations as effectively as possible.

As one of the nation’s most experienced police chiefs, Harry P. Dolan places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times.

“We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons.”  -Chief Harry P. Dolan (Ret.)

Course Objectives:

• Establish a solid understanding of performance motivational theory
• Understand commander’s intent, unity in command, and groupthink
• Build and maintain professional ethics throughout the organization: Why the “taking care of your people” philosophy doesn’t have to result in compromising high expectations
• Understand the research on leadership in public safety: STOP guessing and START applying what we know works
• Identify what great leaders do when bad things happen