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Community Policing Training

Community Policing Training

  • Harry P. Dolan
    Chief of Police (Ret.)
  • Live Streamed, N/A
  • Nov 18, 2021 - Nov 18, 2021
Course Length:
  • 1-day
Registration Fee:
  • Individual: $195.00 for the first attendee – $95.00 per each additional attendee.

    Agency: Please contact us for an agency-wide pricing quote

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

  • The current police-community relations climate
  • Why evidence-based practices matter
  • Predictors of Citizen Satisfaction with the Police
    • The 27 studies on citizen satisfaction with the police
    • The 5 big influences on citizen satisfaction
    • What doesn’t influence citizen satisfaction
  • Negative Contacts with the Police
    • Defining a negative contact
    • Defining a positive contact
    • Evidence-based strategies to improve police contacts
    • Training recommendations
  • Perceptions of Crime and Disorder
    • What works
    • What does not work
    • Community problem-solving
    • Proactive non-enforcement contacts
    • Other ways to reduce fear of crime
  • Perceptions of Police Resources in the Neighborhood
    • The influence of police presence
    • The influence of the police uniform
    • The influence of motorized patrol
  • Media Exposure
    • Current research on media and news trends
    • Utilizing social media to directly contact your constituents
    • Telling your side of the story
    • Case study of a controversial use of force incident
  • Immigrant Outreach and Education
    • Preconceived notions from one’s home country
    • Immigrant education models
    • Dayton, OH & St. Paul, MN case studies
  • Summary & Policy Recommendations
    • Improving citizen contacts
    • Increasing citizen engagement


Hiring and Retiring Healthy

  • “Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”

-Detective, Utah

Verbal De-escalation: Surviving Verbal Conflict

  • “…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”

-Patrolman, South Carolina

Improving Public Perception of the Police

  • “Harry Dolan was one of the best instructors I have encountered in 28 years of service.”

-Lieutenant, Wisconsin

Courageous Leadership for Today’s Public Safety

  • “Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”

-Officer, Pennsylvania

Homicide Investigation

  • “This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’

-Deputy, Florida

Making Discipline Stick

  • “I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”

-Detective, South Dakota

Verbal De-escalation

  • “One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”

-Officer, Virginia

Taking the Lead: Courageous Leadership

  • “Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!

- Chief, Pennsylvania

Evidence-Based First-Line Supervision Training

  • “This should be required for ALL leaders (or people in command) across the nation.”

-Sergeant, Texas

Verbal De-escalation: Surviving Verbal Conflict

  • “I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”

-Attendee, North Carolina

Developing Organizational Performance Leadership