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First-Line Supervisors and IA Operations

First-Line Supervisors and IA Operations

  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC

  • Live Streamed, N/A
  • Jul 26, 2022 - Jul 26, 2022
Course Length:
  • 2-hour
Registration Fee:
  • Individual: $195.00 for the first attendee – $95.00 per each additional attendee.

    Agency: Please contact us for an agency-wide pricing quote

By the time misconduct issues are serious enough to generate attention from to the Internal Affairs Division or to the Professional Standards Division, it may be too late to effectively address the problem. Significant damage may already have been done and this damage is often in the form of harm to members of the public, the officer and the community’s trust in the agency.

Ultimately, internal affairs operations are vitally important for the agency as a whole and leaders throughout the department.  First-line supervisors must be engaged in “inspecting what they expect” and having difficult conversations with officers as early as possible.  Allowing an officer to develop a reputation for discourtesy, poor report writing or other minor performance issues without confronting the problem—all in the name of the defense that “it’s not my job”—is a proven recipe for legal liability and public trust disasters.

In this two-hour webinar, Attorney Matt Dolan will discuss:

· Case studies illustrating the success or failure of first-line oversight and its impact on IA operations

· The legal liability and public trust consequences of relying solely on citizen complaints in “inspecting what you expect” 

· The role of accurate performance evaluations in effective officer discipline

· First-line supervisors as the primary source of early intervention in the face of poor officer performance


Hiring and Retiring Healthy

  • “Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”

-Detective, Utah

Verbal De-escalation: Surviving Verbal Conflict

  • “…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”

-Patrolman, South Carolina

Improving Public Perception of the Police

  • “Harry Dolan was one of the best instructors I have encountered in 28 years of service.”

-Lieutenant, Wisconsin

Courageous Leadership for Today’s Public Safety

  • “Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”

-Officer, Pennsylvania

Homicide Investigation

  • “This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’

-Deputy, Florida

Making Discipline Stick

  • “I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”

-Detective, South Dakota

Verbal De-escalation

  • “One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”

-Officer, Virginia

Taking the Lead: Courageous Leadership

  • “Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!

- Chief, Pennsylvania

Evidence-Based First-Line Supervision Training

  • “This should be required for ALL leaders (or people in command) across the nation.”

-Sergeant, Texas

Verbal De-escalation: Surviving Verbal Conflict

  • “I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”

-Attendee, North Carolina

Developing Organizational Performance Leadership