Course: Surviving Verbal Conflict Online Course
Course Length: 7.0 Hour

Access Period: 730 Day (Two Year)
* Course can be re-taken
* Course progress can be available upon request

Fee:
10-299 Attendees: $49.00 / attendee
300-600 Attendees: $39.00 / attendee
301-1000 Attendees: $35.00 / attendee
1001+ Attendees: $30.00 / attendee

Bulk Enrollment

No training courses available at this time. Please check back again soon.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?”

Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image. The course also provides opportunities for the participants to participate in practical skill building so that when they complete the two-day training they are well on their way to becoming more effective professionals in communication.

Course Objectives:

• Improve public safety professionals’ verbal communication skills
• How to apply Rhetoric- Aristotle’s Art of Persuasion (The art of using speech to persuade) when deflecting & redirecting verbal abuse
• Develop an understanding of Chief Dolan’s “Guardians of the Peace” concept “Language of the Street Fallacy”, “TUI Pattern” (texting, typing or talking under the influence)
• Diffuse potentially volatile verbal encounters
• Avoid the “Rope-A-Dope Syndrome”
• Understand the importance of managing “Hyper vigilance”
• Raise organizational morale and grasp the concept of “Police Legitimacy”
• Manage your verbal triggers & sidestep the “Niagara Falls Walk”
• Significantly enhance the agency’s image throughout the community
• Practice “Verbal Contact & Cover” principles
• Apply the FAA’s “Sterile Cockpit Rule” on duty
• Understand the importance of “Chief Dolan’s 24 Hour Rule” as a key component of communication success

Submit Training Request

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?”

Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ emotional and professional well-being, and significantly enhance the agency’s professional image. The course also provides opportunities for the participants to participate in practical skill building so that when they complete the two-day training they are well on their way to becoming more effective professionals in communication.

Course Objectives:

• Improve public safety professionals’ verbal communication skills
• How to apply Rhetoric- Aristotle’s Art of Persuasion (The art of using speech to persuade) when deflecting & redirecting verbal abuse
• Develop an understanding of Chief Dolan’s “Guardians of the Peace” concept “Language of the Street Fallacy”, “TUI Pattern” (texting, typing or talking under the influence)
• Diffuse potentially volatile verbal encounters
• Avoid the “Rope-A-Dope Syndrome”
• Understand the importance of managing “Hyper vigilance”
• Raise organizational morale and grasp the concept of “Police Legitimacy”
• Manage your verbal triggers & sidestep the “Niagara Falls Walk”
• Significantly enhance the agency’s image throughout the community
• Practice “Verbal Contact & Cover” principles
• Apply the FAA’s “Sterile Cockpit Rule” on duty
• Understand the importance of “Chief Dolan’s 24 Hour Rule” as a key component of communication success

No training courses available at this time. Please check back again soon.

Live-Stream Contract Option: $8,950.00 (travel cost reduced)
30-Day Recording Access Available: Yes
In-Seat Contract Option: $9,950.00

Submit Training Request