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Upcoming Courses with


Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Birmingham, AL
Region:
  • South
Date(s):
  • April 3 - April 6, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Piscataway, NJ
Region:
  • Northeast
Date(s):
  • May 23 -May 24, 2018
Registration Fee:
  • $390.00

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Little Falls, NJ
Region:
  • Northeast
Date(s):
  • February 20, 2018
Registration Fee:
  • $195.00

A promotion to a supervisory position is an invitation to enter the world of personnel management. This course will provide attendees with the knowledge necessary to recognize the most common and costly personnel liability issues confronting supervisors in public safety.

Far too many supervisors are learning about these challenges through the process of trial and error—at great expense to the agencies and themselves. In this course, federal and state statutes and case law will be utilized to illustrate the potential pitfalls of employee relations in public safety administration and the means by which those liability risks can be managed.

This course is designed to prepare public safety supervisors to take preventative steps to limit supervisor liability, maintain organizational standards and protect employee rights under the law.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Waukee, IA
Region:
  • Midwest
Date(s):
  • October 15 - October 19, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Concord, NC
Region:
  • South
Date(s):
  • March 19 - March 20, 2018
Registration Fee:
  • $390.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Concord, NC
Region:
  • South
Date(s):
  • April 26 - April 27, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • April 10 - April 11, 2018
Registration Fee:
  • $390.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • February 1 - February 2, 2018
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Frisco, TX
Region:
  • South
Date(s):
  • February 8, 2018
Registration Fee:
  • $195.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Pensacola, FL
Region:
  • South
Date(s):
  • February 12 - February 15, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Train the Trainer Program: Surviving Verbal Conflict® has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Verbal De-escalation Surviving Verbal Conflict® Program.

Verbal De-escalation Train the Trainer Program: Surviving Verbal Conflict® course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Bristol, VA
Region:
  • South
Date(s):
  • March 6 - March 9, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Train the Trainer Program: Surviving Verbal Conflict® has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Verbal De-escalation Surviving Verbal Conflict® Program.

Verbal De-escalation Train the Trainer Program: Surviving Verbal Conflict® course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Abington, PA
Region:
  • Northeast
Date(s):
  • February 21, 2018
Registration Fee:
  • $195.00

It is vital to successful agency operations that employee performance be observed, documented and discussed effectively. Unfortunately, in far too many agencies, performance evaluations have little or no relationship to what supervisors are actually observing in the field.

The ramifications of broken performance evaluation systems include demoralizing high level performers, depriving struggling employees of the “wake up call” that they need to excel, and providing legal protection to toxic employees—those who are known inside the agency to be prone to misconduct or poor performance but whose written performance evaluations indicate that they are “meeting expectations”. When performance evaluations simply become something that agency supervisors complete in order to “check the box” and move on, they can be a detriment to agency operations and an asset to plaintiff’s attorneys filing unfounded wrongful termination or failure-to-promote claims.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Abington, PA
Region:
  • Northeast
Date(s):
  • February 22, 2018
Registration Fee:
  • $195.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • Abington, PA
Region:
  • Northeast
Date(s):
  • March 13 - March 14, 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Lawrenceville, GA
Region:
  • South
Date(s):
  • January 30, 2018
Registration Fee:
  • $195.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Daniel Nieters
    Lieutenant, Raleigh Police Department, NC
Location:
  • Philadelphia, PA
Region:
  • Northeast
Date(s):
  • March 5 - March 8, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Daniel Nieters
    Lieutenant, Raleigh Police Department, NC
Location:
  • Prescott Valley, AZ
Region:
  • West
Date(s):
  • August 14 - August 17, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Southgate, MI
Region:
  • Midwest
Date(s):
  • March 15, 2018
Registration Fee:
  • $195.00

It is vital to successful agency operations that employee performance be observed, documented and discussed effectively. Unfortunately, in far too many agencies, performance evaluations have little or no relationship to what supervisors are actually observing in the field.

The ramifications of broken performance evaluation systems include demoralizing high level performers, depriving struggling employees of the “wake up call” that they need to excel, and providing legal protection to toxic employees—those who are known inside the agency to be prone to misconduct or poor performance but whose written performance evaluations indicate that they are “meeting expectations”. When performance evaluations simply become something that agency supervisors complete in order to “check the box” and move on, they can be a detriment to agency operations and an asset to plaintiff’s attorneys filing unfounded wrongful termination or failure-to-promote claims.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Lawrenceville, GA
Region:
  • South
Date(s):
  • February 27 - February 28, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Lawrenceville, GA
Region:
  • South
Date(s):
  • February 27 - March 2, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Lawrenceville, GA
Region:
  • South
Date(s):
  • February 28, 2018
Registration Fee:
  • $195.00

It is vital to successful agency operations that employee performance be observed, documented and discussed effectively. Unfortunately, in far too many agencies, performance evaluations have little or no relationship to what supervisors are actually observing in the field.

The ramifications of broken performance evaluation systems include demoralizing high level performers, depriving struggling employees of the “wake up call” that they need to excel, and providing legal protection to toxic employees—those who are known inside the agency to be prone to misconduct or poor performance but whose written performance evaluations indicate that they are “meeting expectations”. When performance evaluations simply become something that agency supervisors complete in order to “check the box” and move on, they can be a detriment to agency operations and an asset to plaintiff’s attorneys filing unfounded wrongful termination or failure-to-promote claims.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Lawrenceville, GA
Region:
  • South
Date(s):
  • March 1 - March 2, 2018
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)
Location:
  • Frisco, TX
Region:
  • South
Date(s):
  • February 5 - February 5, 2018
Registration Fee:
  • $195.00

THIS CLASS IS FULL

Small Unmanned Aerial Systems (commonly referred to as “drones”) are an emerging technology which offers exciting possibilities for public safety. Drones could be used for situational awareness while keeping first responders out of harm’s way. Despite the many legitimate uses of drones, privacy advocates have raised concerns. Several states, including Wisconsin, have passed “drone legislation” which regulates the way drones may be used. Any agency seeking to use a drone must also receive approval from the FAA.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Frisco, TX
Region:
  • South
Date(s):
  • February 6 - February 7, 2018
Registration Fee:
  • $390.00

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
Location:
  • Lawrenceville, GA
Region:
  • South
Date(s):
  • February 26 - March 2, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)
Location:
  • Orange Beach, AL
Region:
  • South
Date(s):
  • March 26, 2018
Registration Fee:
  • $250.00

Small Unmanned Aerial Systems (commonly referred to as “drones”) are an emerging technology which offers exciting possibilities for public safety. Drones could be used to situational awareness while keeping first responders out of harm’s way. Despite the many legitimate uses of drones, privacy advocates have raised concerns. Several states, including Wisconsin, have passed “drone legislation” which regulates the way drones may be used. Any agency seeking to use a drone must also receive approval from the FAA.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Orange Beach, AL
Region:
  • South
Date(s):
  • March 26 - March 27, 2018
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Orange Beach, AL
Region:
  • South
Date(s):
  • March 26 - March 27, 2018
Registration Fee:
  • $390.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • Raleigh, NC
Region:
  • South
Date(s):
  • May 30 - May 31, 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Orange Beach, AL
Region:
  • South
Date(s):
  • March 28, 2018
Registration Fee:
  • $195.00

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Orange Beach, AL
Region:
  • South
Date(s):
  • March 28, 2018
Registration Fee:
  • $195.00

It is vital to successful agency operations that employee performance be observed, documented and discussed effectively. Unfortunately, in far too many agencies, performance evaluations have little or no relationship to what supervisors are actually observing in the field.

The ramifications of broken performance evaluation systems include demoralizing high level performers, depriving struggling employees of the “wake up call” that they need to excel, and providing legal protection to toxic employees—those who are known inside the agency to be prone to misconduct or poor performance but whose written performance evaluations indicate that they are “meeting expectations”. When performance evaluations simply become something that agency supervisors complete in order to “check the box” and move on, they can be a detriment to agency operations and an asset to plaintiff’s attorneys filing unfounded wrongful termination or failure-to-promote claims.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Wilmington, NC
Region:
  • South
Date(s):
  • April 16 - April 17, 2018
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Wilmington, NC
Region:
  • South
Date(s):
  • April 18, 2018
Registration Fee:
  • $195.00

It is vital to successful agency operations that employee performance be observed, documented and discussed effectively. Unfortunately, in far too many agencies, performance evaluations have little or no relationship to what supervisors are actually observing in the field.

The ramifications of broken performance evaluation systems include demoralizing high level performers, depriving struggling employees of the “wake up call” that they need to excel, and providing legal protection to toxic employees—those who are known inside the agency to be prone to misconduct or poor performance but whose written performance evaluations indicate that they are “meeting expectations”. When performance evaluations simply become something that agency supervisors complete in order to “check the box” and move on, they can be a detriment to agency operations and an asset to plaintiff’s attorneys filing unfounded wrongful termination or failure-to-promote claims.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Wilmington, NC
Region:
  • South
Date(s):
  • April 19 - April 20, 2018
Registration Fee:
  • $350.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Piscataway, NJ
Region:
  • Northeast
Date(s):
  • May 23 - May 24, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • St. Louis, MO
Region:
  • Midwest
Date(s):
  • August 28 - August 29, 2018
Registration Fee:
  • $390.00

Many law enforcement agencies have a reputation of being progressive, forward-thinking and community-oriented. This course was created to help secure and strengthen this reputation with regard to community-oriented policing and problem-solving.

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • Grand Rapids, MI
Region:
  • Midwest
Date(s):
  • May 7 - May 8. 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Murray, UT
Region:
  • West
Date(s):
  • April 25 - April 26, 2018
Registration Fee:
  • $390.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Perrysburg, OH
Region:
  • Midwest
Date(s):
  • September 24 - September 28, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)
Location:
  • Orange Beach, AL
Region:
  • South
Date(s):
  • March 27 - March 28, 2018
Registration Fee:
  • $895.00

Small Unmanned Aerial Systems (commonly referred to as sUAS or “drones”) are an emerging technology, which offers exciting possibilities for public safety. Drones are being used to aid in disaster relief, search and rescue and to provide situational awareness while keeping first responders out of harm’s way. Despite the many legitimate uses of drones, privacy advocates have raised concerns and in some cases have sought to prevent police agencies from using them. Several states have passed “drone legislation” which regulates the way drones may be used. In addition to state regulation, public safety agencies seeking to use a drone must also receive approval from the FAA. This two-day training course will assist you in getting your drone program off the ground.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Grand Rapids, MI
Region:
  • Midwest
Date(s):
  • May 10, 2018
Registration Fee:
  • $195.00

The vast majority of citizen complaints and internal acts of employee misconduct encountered by government agencies are generated by a small number of problem individuals. It is crucial, therefore, that government agencies can successfully discipline these few “bad apples”.

In other cases, disciplinary action is necessary to hold essentially good employees accountable for misconduct that threatens agency operations. In these cases, making discipline stick is actually in the interest of the employee, as it can serve as a much needed “wake up call” to an employee before performance issues become so serious that termination is required or public safety is threatened.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
Location:
  • Grand Rapids, MI
Region:
  • Midwest
Date(s):
  • May 7 - May 11, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Eugene, OR
Region:
  • West
Date(s):
  • June 4 - June 5, 2018
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Nashville, TN
Region:
  • South
Date(s):
  • Dec 6 - Dec 7, 2018
Registration Fee:
  • $390.00

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Jacksonville Beach, FL
Region:
  • South
Date(s):
  • May 3 - May 4, 2018
Registration Fee:
  • $390.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Jacksonville Beach, FL
Region:
  • South
Date(s):
  • May 15 - May 16, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Frisco, TX
Region:
  • South
Date(s):
  • May 30 - May 31, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Daniel Nieters
    Lieutenant, Raleigh Police Department, NC
Location:
  • Wilmington, NC
Region:
  • South
Date(s):
  • April 17 - April 20, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Daniel Nieters
    Lieutenant, Raleigh Police Department, NC
Location:
  • Grand Rapids, MI
Region:
  • Midwest
Date(s):
  • May 7 - May 10, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Independence, MO
Region:
  • Midwest
Date(s):
  • March 13 - March 14, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Independence, MO
Region:
  • Midwest
Date(s):
  • March 15, 2018
Registration Fee:
  • $195.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • April 9 - April 10, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • April 9 - April 12, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Daniel Nieters
    Lieutenant, Raleigh Police Department, NC
Location:
  • Wilmington, NC
Region:
  • South
Date(s):
  • April 17 - April 18, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Daniel Nieters
    Lieutenant, Raleigh Police Department, NC
Location:
  • Grand Rapids, MI
Region:
  • Midwest
Date(s):
  • May 7 - May 8. 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Grand Rapids, MI
Region:
  • Midwest
Date(s):
  • May 9 - May 10, 2018
Registration Fee:
  • $390.00

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

Instructor(s):
  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)
Location:
  • Wilmington, NC
Region:
  • South
Date(s):
  • April 16, 2018
Registration Fee:
  • $250.00

Small Unmanned Aerial Systems (commonly referred to as “drones”) are an emerging technology which offers exciting possibilities for public safety. Drones could be used for situational awareness while keeping first responders out of harm’s way. Despite the many legitimate uses of drones, privacy advocates have raised concerns. Several states, including Wisconsin, have passed “drone legislation” which regulates the way drones may be used. Any agency seeking to use a drone must also receive approval from the FAA.

Instructor(s):
  • Everett C. Babcock
    Cpt., Kansas City Police Department, MO
  • Linda R. Netzel
    Director of Kansas City Police Crime Laboratory

Location:
  • Wilmington, NC
Region:
  • South
Date(s):
  • April 16 - April 20, 2018
Registration Fee:
  • $995.00

This is a comprehensive course on how to investigate homicides and other suspicious deaths. Through the use of classroom lectures, video segments, photographs, case study exercises, and hands-on practical exercises, attendees will be provided with a thorough education in the specific techniques involved in these types of investigations. Taught by instructors with extensive backgrounds in death investigations, this course will cover such topics as initial response and securing the scene, crime scene search methods, obtaining search warrants, identifying and preserving forensic evidence, witness interviews, suspect interrogations, report writing, and testifying. The course will also discuss suicides and the capabilities of forensic evidence analysis. Throughout this course an emphasis is placed on protecting constitutional rights, seeking the truth, avoiding false confessions, and respecting the victim’s family. This course is intentionally designed for law enforcement officers from all sizes of agencies that might be tasked with a death investigation.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Columbus, OH
Region:
  • Midwest
Date(s):
  • September 18 - September 19, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • Roanoke, VA
Region:
  • South
Date(s):
  • June 27 - June 28, 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Murray, UT
Region:
  • West
Date(s):
  • October 22 - October 26, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Burleson, TX
Region:
  • West
Date(s):
  • July 30 - July 31, 2018
Registration Fee:
  • $390.00

A promotion to a supervisory position is an invitation to enter the world of personnel management. This course will provide attendees with the knowledge necessary to recognize the most common and costly personnel liability issues confronting supervisors in public safety.

Far too many supervisors are learning about these challenges through the process of trial and error—at great expense to the agencies and themselves. In this course, federal and state statutes and case law will be utilized to illustrate the potential pitfalls of employee relations in public safety administration and the means by which those liability risks can be managed.

This course is designed to prepare public safety supervisors to take preventative steps to limit supervisor liability, maintain organizational standards and protect employee rights under the law.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Burleson, TX
Region:
  • West
Date(s):
  • August 1 - August 2, 2018
Registration Fee:
  • $390.00

A promotion to a supervisory position is an invitation to enter the world of personnel management. This course will provide attendees with the knowledge necessary to recognize the most common and costly personnel liability issues confronting supervisors in public safety.

Far too many supervisors are learning about these challenges through the process of trial and error—at great expense to the agencies and themselves. In this course, federal and state statutes and case law will be utilized to illustrate the potential pitfalls of employee relations in public safety administration and the means by which those liability risks can be managed.

This course is designed to prepare public safety supervisors to take preventative steps to limit supervisor liability, maintain organizational standards and protect employee rights under the law.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Raleigh, NC
Region:
  • South
Date(s):
  • June 12 - June 13, 2018
Registration Fee:
  • $390.00

A promotion to a supervisory position is an invitation to enter the world of personnel management. This course will provide attendees with the knowledge necessary to recognize the most common and costly personnel liability issues confronting supervisors in public safety.

Far too many supervisors are learning about these challenges through the process of trial and error—at great expense to the agencies and themselves. In this course, federal and state statutes and case law will be utilized to illustrate the potential pitfalls of employee relations in public safety administration and the means by which those liability risks can be managed.

This course is designed to prepare public safety supervisors to take preventative steps to limit supervisor liability, maintain organizational standards and protect employee rights under the law.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • St. Louis, MO
Region:
  • Midwest
Date(s):
  • August 14 - August 15, 2018
Registration Fee:
  • $390.00

A promotion to a supervisory position is an invitation to enter the world of personnel management. This course will provide attendees with the knowledge necessary to recognize the most common and costly personnel liability issues confronting supervisors in public safety.

Far too many supervisors are learning about these challenges through the process of trial and error—at great expense to the agencies and themselves. In this course, federal and state statutes and case law will be utilized to illustrate the potential pitfalls of employee relations in public safety administration and the means by which those liability risks can be managed.

This course is designed to prepare public safety supervisors to take preventative steps to limit supervisor liability, maintain organizational standards and protect employee rights under the law.

Instructor(s):
  • Everett C. Babcock
    Cpt., Kansas City Police Department, MO
  • Linda R. Netzel
    Director of Kansas City Police Crime Laboratory
  • Lisa Mayhew, MS
    Death Investigator, North Carolina Office of the Chief Medical Examiner
Location:
  • Marietta, GA
Region:
  • South
Date(s):
  • September 10 - September 14, 2018
Registration Fee:
  • $995.00

This is a comprehensive course on how to investigate homicides and other suspicious deaths. Through the use of classroom lectures, video segments, photographs, case study exercises, and hands-on practical exercises, attendees will be provided with a thorough education in the specific techniques involved in these types of investigations. Taught by instructors with extensive backgrounds in death investigations, this course will cover such topics as initial response and securing the scene, crime scene search methods, obtaining search warrants, identifying and preserving forensic evidence, witness interviews, suspect interrogations, report writing, and testifying. The course will also discuss suicides and the capabilities of forensic evidence analysis. Throughout this course an emphasis is placed on protecting constitutional rights, seeking the truth, avoiding false confessions, and respecting the victim’s family. This course is intentionally designed for law enforcement officers from all sizes of agencies that might be tasked with a death investigation.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • St. Louis, MO
Region:
  • Midwest
Date(s):
  • October 10 - October 11, 2018
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Aaron Snyder
    Sergeant, Indianapolis Metropolitan Police Department, IN
Location:
  • St. Louis, MO
Region:
  • Midwest
Date(s):
  • September 6 - September 7, 2018
Registration Fee:
  • $390.00

The first line of defense against employee failure is the recognition of the first stages of peer crisis and by providing early intervention. Even better is to provide support from the first day of hire through employee development. This is difficult in the public safety arena for many reasons. Public safety employees are not trusting of individuals outside their peer groups. Public safety employees have heard hollow promises ad nauseam from those claiming to want to help. Public safety employees can quote horror stories of peers who have stepped forward for help only to face agency or legal sanction or loss of employment. Public safety employees don’t want to appear weak by admitting they need help. And yes, public safety employees sometimes are too smart for their own good and resist attempts from well-intentioned peers unless it is already a formal and accepted part of their agency culture.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Abingdon, VA
Region:
  • South
Date(s):
  • June 18 - June 22, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • New Braunfels, TX
Region:
  • West
Date(s):
  • December 10 - December 14, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Hillsboro, OR
Region:
  • West
Date(s):
  • September 18, 2018
Registration Fee:
  • $195.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • Marietta, GA
Region:
  • South
Date(s):
  • August 29 - August 30, 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Marietta, GA
Region:
  • South
Date(s):
  • December 12 - December 13, 2018
Registration Fee:
  • $390.00

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Woodbridge, NJ
Region:
  • Northeast
Date(s):
  • August 23 - August 24, 2018
Registration Fee:
  • $390.00

The vast majority of citizen complaints and internal acts of employee misconduct encountered by government agencies are generated by a small number of problem individuals. It is crucial, therefore, that government agencies can successfully discipline these few “bad apples”.

In other cases, disciplinary action is necessary to hold essentially good employees accountable for misconduct that threatens agency operations. In these cases, making discipline stick is actually in the interest of the employee, as it can serve as a much needed “wake up call” to an employee before performance issues become so serious that termination is required or public safety is threatened.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Marietta, GA
Region:
  • South
Date(s):
  • November 14, 2018
Registration Fee:
  • $195.00

It is vital to successful agency operations that employee performance be observed, documented and discussed effectively. Unfortunately, in far too many agencies, performance evaluations have little or no relationship to what supervisors are actually observing in the field.

The ramifications of broken performance evaluation systems include demoralizing high level performers, depriving struggling employees of the “wake up call” that they need to excel, and providing legal protection to toxic employees—those who are known inside the agency to be prone to misconduct or poor performance but whose written performance evaluations indicate that they are “meeting expectations”. When performance evaluations simply become something that agency supervisors complete in order to “check the box” and move on, they can be a detriment to agency operations and an asset to plaintiff’s attorneys filing unfounded wrongful termination or failure-to-promote claims.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Marietta, GA
Region:
  • South
Date(s):
  • November 15, 2018
Registration Fee:
  • $195.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • West Palm Beach, FL
Region:
  • South
Date(s):
  • August 21 - August 24, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • St. Louis, MO
Region:
  • Midwest
Date(s):
  • September 10 - September 11, 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Traverse City, MI
Region:
  • Midwest
Date(s):
  • November 8 - November 9 2018
Registration Fee:
  • $390.00

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • West Palm Beach, FL
Region:
  • South
Date(s):
  • October 4 - October 5, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Conroe, TX
Region:
  • Midwest
Date(s):
  • September 10, 2018
Registration Fee:
  • $195.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • New Braunfels, TX
Region:
  • Midwest
Date(s):
  • September 11, 2018
Registration Fee:
  • $195.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Dr. Richard Johnson
    Chief Academic Officer
Location:
  • Cincinnati, OH
Region:
  • Midwest
Date(s):
  • October 2, 2018
Registration Fee:
  • $250.00

The Ohio Collaborative Community-Police Advisory Board has required all of its member law enforcement agencies to collect data on all self-initiated traffic contacts by 2020, and release to the public a documented annual administrative review of agency practices regarding biased-based policing. The data required to be collected include, at a minimum, the race and gender of the driver of the vehicle stopped.

While this is a positive move towards strengthening police-community relations and increasing agency transparency, if collected and analyzed incorrectly it could result in a public relations disaster that could needlessly upset the community and destroy the morale of your personnel.

This course is designed for the personnel in your agency who will be responsible for gathering and tabulating these traffic stop data, and writing the resulting report for the public. This course will expose these individuals to the current state of the art methods for collecting and analyzing traffic stop data in a fair and valid manner and reveal the pitfalls of using improper analysis techniques. The goal of the course is to teach the personnel responsible for this data collection effort how to conduct their analysis in a manner that is honest and fair to both the community and your officers.

Instructor(s):
  • Dr. Richard Johnson
    Chief Academic Officer
Location:
  • Perrysburg, OH
Region:
  • Midwest
Date(s):
  • September 13, 2018
Registration Fee:
  • $250.00

The Ohio Collaborative Community-Police Advisory Board has required all of its member law enforcement agencies to collect data on all self-initiated traffic contacts by 2020, and release to the public a documented annual administrative review of agency practices regarding biased-based policing. The data required to be collected include, at a minimum, the race and gender of the driver of the vehicle stopped.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Middletown, VA
Region:
  • Midwest
Date(s):
  • August 14, 2018
Registration Fee:
  • $195.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)
Location:
  • Nashville, TN
Region:
  • South
Date(s):
  • December 3, 2018
Registration Fee:
  • $250.00

Small Unmanned Aerial Systems (commonly referred to as “drones”) are an emerging technology which offers exciting possibilities for public safety. Drones could be used to situational awareness while keeping first responders out of harm’s way. Despite the many legitimate uses of drones, privacy advocates have raised concerns. Several states, including Wisconsin, have passed “drone legislation” which regulates the way drones may be used. Any agency seeking to use a drone must also receive approval from the FAA.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Nashville, TN
Region:
  • South
Date(s):
  • December 3 - December 4, 2018
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
Location:
  • Madison, TN
Region:
  • South
Date(s):
  • December 3 - December 7, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • Nashville, TN
Region:
  • South
Date(s):
  • December 4 - December 5, 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Nashville, TN
Region:
  • South
Date(s):
  • December 5, 2018
Registration Fee:
  • $195.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Nashville, TN
Region:
  • South
Date(s):
  • December 6 - December 7, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Daniel Nieters
    Lieutenant, Raleigh Police Department, NC
Location:
  • Willow Grove, PA
Region:
  • South
Date(s):
  • September 18, 2018 - September 19, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Daniel Nieters
    Lieutenant, Raleigh Police Department, NC
Location:
  • Willow Grove, PA
Region:
  • Northeast
Date(s):
  • September 18 - September 21, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Bill Bongle
    Captain, Green Bay Police Department, WI (Ret.)
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 26, 2018
Registration Fee:
  • $250.00

Small Unmanned Aerial Systems (commonly referred to as sUAS or “drones”) are an emerging technology, which offers exciting possibilities for public safety. Drones are being used to aid in disaster relief, accident reconstruction, crime scene documentation, search for missing persons and to provide situational awareness for first responders.

This course is designed for public safety professionals seeking to obtain a license to operate an unmanned aircraft. This one-day class will help you prepare for and pass the FAA’s remote pilot exam, commonly referred to as the Part 107 Exam. The Part 107 Exam will test your knowledge of aviation regulations, rules of airspace, aeronautical decision making, aerodynamics, mission planning and other aviation related topics.

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 26 - November 27, 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 26 - November 27, 2018
Registration Fee:
  • $390.00

The process of recruiting, vetting and hiring qualified applicants represents one of the greatest challenges confronting law enforcement. Agencies are looking to new recruiting strategies well beyond putting out the “help wanted” sign. This is particularly true as agencies recruit men and women of the millennial generation.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 26 - November 30, 2018
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Dr. Richard Johnson
    Chief Academic Officer
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 28, 2018
Registration Fee:
  • $250.00

In response to CALEA accreditation requirements and / or public allegations of racial profiling, many law enforcement agencies have begun to track the race, ethnicity, and gender of those who are stopped, searched, arrested, and / or were the subject of a use of force by officers.

If not researched and written properly, these reports have the potential to be misinterpreted by the media or community groups, needlessly damage the public image of your agency, undermine the legitimacy of your agency with the public, and lower officer morale. This workshop offers crucial skills necessary to present the information in your report in a manner that minimizes the risk of misinterpretation or manipulation, and presents the work of your agency in the most accurate and professionally responsive manner possible.

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 29 - November 30, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Everett C. Babcock
    Cpt., Kansas City Police Department, MO
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 29 - November 30, 2018
Registration Fee:
  • $390.00

This new detective course is intended to make the participants recognize the importance of basic investigative techniques that are often overlooked or not given the proper level of importance in the face of newer technologies and newer investigative techniques. This class also gives an introduction to 4th and 5th Amendment Issues encountered by detectives, and the importance of striving for and maintaining the highest quality of investigation in all cases. The class also introduces the detective to the dynamics of interacting with victims and victim’s families.

The participants will be instructed there is nothing more destructive to a crime scene or criminal investigation than making early assumptions about the scene and the nature of the investigation. The participants will be taught to treat every violent crime scene like it is a possible murder investigation and to not allow preconceptions and personal theories to influence their actions or the manner in which they handle the crime scene and investigation.

Instructor(s):
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 27 - November 28, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 27 - November 30, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • James Gray
    Officer, Indianapolis Metro Police Dept, IN
Location:
  • Charleston, WV
Region:
  • South
Date(s):
  • November 1- November 2, 2018
Registration Fee:
  • $390.00

In 2012, the Indianapolis Metro PD developed a comprehensive approach to responding to officer-involved shootings (OIS) and other critical officer incidents, with a dual focus on investigation and maintaining officer health. This holistic response has resulted in officers receiving pre-incident inoculation, post incident health related resources, completing a mental health check-up, fulfilling their investigative responsibilities and internal review, and returning to full duty-healthy- usually within a two week period after the incident.

The IMPD officer involved shooting and critical incident response model is segmented into pre-critical incident preparation and post incident 24 hour response increments: 0-24 hours, 24-48 hours, 48-72 hours, 72-96 hours and beyond. The model focuses on stress and trauma inoculation before the critical incident and responding to the officer post incident with a methodology involving triage and support resources. This preparation and response results in the officer being better equipped to survive a critical incident, assist investigators post incident, while also being pro-actively engaged in long-term healthy practices.

Instructor(s):
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Columbus, OH
Region:
  • Midwest
Date(s):
  • November 19, 2018 - November 20, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 28 - November 30, 2018
Registration Fee:
  • $695.00

Police-community relations are, by all accounts, the most critical issue facing law enforcement in America today. Recently U.S. law enforcement officers and agencies have experienced a period of public hostility and lack of support not seen since the 1960s. This 2 and ½ -day train the trainer program will provide law enforcement trainers with evidence-based recommendations about how to regain and improve local citizen satisfaction and confidence in their local police. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement professionals of any rank who engage in helping direct agency operations and assist in forming departmental policies.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Las Vegas, NV
Region:
  • West
Date(s):
  • November 28, 2018
Registration Fee:
  • $195.00

Police-community relations is, by all accounts, the most critical issue facing law enforcement in America today. This training seminar presents law enforcement leaders with solutions, based on empirical research and actual practice, for improving citizen satisfaction, citizen confidence, and citizen support for law enforcement officers. This training utilizes the findings from social scientific research to identify what factors influence citizen satisfaction with the police, then provides real-life case study examples to illustrate each of the solutions identified by the research. This training is suited for law enforcement leaders of any rank who engage in directing agency operations and assist in forming departmental policies.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Conshohocken, PA
Region:
  • Northeast
Date(s):
  • February 6 - February 7, 2019
Registration Fee:
  • $390.00

“Taking the Lead”: Courageous Leadership for Today’s Public Safety Professionals provides public safety professionals of all ranks, sworn and civilian, with practical time-tested leadership lessons learned from the arena. The program has been developed to prepare today’s leaders to confront the new reality of heightened transparency and unprecedented expectations.

As one of the nation’s most experienced police chiefs, Harry P. Dolan, places a laser-like focus on specific leadership actions and traits that have led to success or failure when navigating challenging times. “We are not doomed to repeat history if we grow to understand that war stories may indeed be case studies. When combined with evidence-based research, these case studies and practical experience contain valuable leadership lessons."

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Lansing, MI
Region:
  • Midwest
Date(s):
  • February 11 - February 15, 2019
Registration Fee:
  • $995.00

Five-day first-line supervisory course critical for both new and experienced public safety supervisors committed to leading from the front.

No public safety organization can function without well trained first-line leaders. The first-line supervisor is the most influential position within the organization. Their role, therefore, demands strong leadership, self-confidence, competence, management skills, and an understanding of how to influence their subordinates, the organization, and the community.

Instructor(s):
  • Everett C. Babcock
    Cpt., Kansas City Police Department, MO
Location:
  • Lawrenceville, GA
Region:
  • South
Date(s):
  • November 6 - November 7, 2018
Registration Fee:
  • $390.00

This new detective course is intended to make the participants recognize the importance of basic investigative techniques that are often overlooked or not given the proper level of importance in the face of newer technologies and newer investigative techniques. This class also gives an introduction to 4th and 5th Amendment Issues encountered by detectives, and the importance of striving for and maintaining the highest quality of investigation in all cases. The class also introduces the detective to the dynamics of interacting with victims and victim’s families.

The participants will be instructed there is nothing more destructive to a crime scene or criminal investigation than making early assumptions about the scene and the nature of the investigation. The participants will be taught to treat every violent crime scene like it is a possible murder investigation and to not allow preconceptions and personal theories to influence their actions or the manner in which they handle the crime scene and investigation.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Des Moines, WA
Region:
  • West
Date(s):
  • September 4, 2018
Registration Fee:
  • $195.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Des Moines, WA
Region:
  • West
Date(s):
  • September 5, 2018
Registration Fee:
  • $195.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Des Moines, WA
Region:
  • West
Date(s):
  • September 6, 2018
Registration Fee:
  • $195.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Pittsburgh, PA
Region:
  • Northeast
Date(s):
  • October 29 - October 30, 2018
Registration Fee:
  • $390.00

Public safety professionals are recognizing a common problem in agencies throughout the country: a small but distinct element in the workforce that generates the overwhelming majority of stress for fellow officers and supervisors. These are an agency’s toxic employees—who can be such a distraction from the agency mission that supervisors and other employees seem to spend more time dealing with internal issues than they spend actually serving and protecting the public. Toxic employees tend to be perpetual plaintiffs who file baseless grievances, complaints and lawsuits throughout their careers. They work to intimidate supervisors while deflating the morale of their fellow employees due to management’s apparent inability to hold them accountable for their actions.

This course will prepare public safety leaders to deal with this small but extremely damaging presence in the workforce in a way that both protects the integrity of the organization and is legally defensible. Ensuring that these management techniques are legally defensible is particularly important in light of the fact that one of the dominant traits of many toxic employees is that they are highly litigious.

Instructor(s):
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Pittsburgh, PA
Region:
  • Northeast
Date(s):
  • November 27 - November 30, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Paul W. Luster
    Capt., Kansas City Police Department, MO
Location:
  • Pittsburgh, PA
Region:
  • South
Date(s):
  • November 27, 2018 - November 28, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Dr. Richard Johnson
    Chief Academic Officer
Location:
  • South Euclid, OH
Region:
  • Midwest
Date(s):
  • December 18, 2018
Registration Fee:
  • $250.00

The Ohio Collaborative Community-Police Advisory Board has required all of its member law enforcement agencies to collect data on all self-initiated traffic contacts by 2020, and release to the public a documented annual administrative review of agency practices regarding biased-based policing. The data required to be collected include, at a minimum, the race and gender of the driver of the vehicle stopped.

While this is a positive move towards strengthening police-community relations and increasing agency transparency, if collected and analyzed incorrectly it could result in a public relations disaster that could needlessly upset the community and destroy the morale of your personnel.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Frisco, TX
Region:
  • South
Date(s):
  • December 17, 2018
Registration Fee:
  • $195.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Frisco, TX
Region:
  • South
Date(s):
  • December 17, 2018 - December 20, 2018
Registration Fee:
  • $995.00

Chief Harry P. Dolan’s, (Ret.) Surviving Verbal Conflict® Training Program has been provided to tens of thousands of public safety professionals throughout the country. In response to popular requests, Chief Dolan has developed a train the trainer program providing public safety professionals with the training, tools and material required to train agency personnel in the highly acclaimed Surviving Verbal Conflict® Verbal De-escalation Program.

Surviving Verbal Conflict® Verbal De-escalation Train-the-Trainer course develops and prepares public safety professionals to serve as trainers in Surviving Verbal Conflict®. The 3 ½ day (26 hour) course covers the Surviving Verbal Conflict® course material as well as instructor development content such as how to present the lesson plan & program, student learning styles, and teaching practical exercises. Participants will be provided with all instructor related materials supporting their presentations i.e. SVC PowerPoint presentation, workbooks, practical exercises, as well as ongoing technical support.

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Instructor(s):
  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
Location:
  • Abington, PA
Region:
  • Northeast
Date(s):
  • January 15, 2019
Registration Fee:
  • $195.00

The vast majority of citizen complaints and internal acts of employee misconduct encountered by government agencies are generated by a small number of problem individuals. It is crucial, therefore, that government agencies can successfully discipline these few “bad apples”.

In other cases, disciplinary action is necessary to hold essentially good employees accountable for misconduct that threatens agency operations. In these cases, making discipline stick is actually in the interest of the employee, as it can serve as a much needed “wake up call” to an employee before performance issues become so serious that termination is required or public safety is threatened.

Instructor(s):
  • Harry P. Dolan
    Chief of Police (Ret.)
Location:
  • Birmingham, AL
Region:
  • South
Date(s):
  • April 3 - April 4, 2018
Registration Fee:
  • $390.00

Today’s increased service demands and the scrutiny placed upon public safety professionals have resulted in a growing need to master verbal conflict management skills. When negative verbal encounters escalate to the point where physical intervention is used, criticism often results when it is later discovered that there is little evidence of verbal de-escalation techniques employed by officers. This is particularly true when incident video and audio reviews are utilized. In some cases, it has become clear that the verbal actions of the public safety responders served to escalate the situation. Administrators are now asking, “Is this an area in which the training tape has run out? Have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?"

Developing Organizational Performance Leadership