By Richard R. Johnson, Ph.D.
It seems like common sense that if you want someone to do something for you, you would simply ask or tell that individual what you need to be accomplished. It would seem that this strategy of simply telling people what you need, is a better strategy than expecting people to intuitively know or read subtle hints about what you need. Unfortunately, there is evidence to suggest that leaders in law enforcement agencies, especially first-line supervisors, rarely give their team members clear instructions about what needs to be done.
One study, for example, involved observers attending 251 roll call briefings and ride-alongs with patrol officers on the Baltimore Police Department. The observers found that in only 4% of the shifts did supervisors give their officers any sort of directives or tasks. Even when tasks or directives were given, they were often stated in a vague way, such as “There has been an increase in burglaries in the Hampden neighborhood, so let’s give that neighborhood some extra attention”.