Police officers need help long after they survive an officer involved shooting or other critical incident. Does your officer and your agency have a plan to help prepare for the OIS or critical incident or to help officers and their families recover after the incident?

This course is an examination of the dynamics of “Public Service Excellence” internally and externally within an organization. Emphasis will be placed on defining and applying service excellence skills including management of the agency’s moments of truth, identification of citizen expectations, and managing difficult customers and team members.

The law enforcement profession is continuing to face significant challenges in its operational and organizational roles. Unfortunately, one of the more pressing issues facing American law enforcement agencies may be the failure of its supervisors and managers to consistently practice recognized leadership principles that they learn in management training programs. Most supervisors and managers seem to take the “path of least resistance” when dealing with problem employees or in communicating with employees. This “wide road of mediocrity” is believed to be the primary path of most managers and these leadership failures have become a significant form of stress and frustration for the law enforcement culture.

Public safety professionals tasked with conducting background investigations of would-be employees play a vital if often overlooked, role in the future of an agency.  The department is only as good as its people and, therefore, the task of preventing unqualified applicants from falling through the cracks of the hiring process is as important as any aspect of a public safety agency’s operations.

Policing in a democratic society requires a balance between individual freedoms and the collective needs of society. This includes the First Amendment rights of a person to protest, and the duties of police agencies to protect property and maintain public order. 

The police response to public protests has changed and improved over time, but the nature of protests has also evolved.  It is important, therefore, that police agencies understand the different protest types so they can appropriately equip the agency with the tools necessary for safely addressing a protest, and train officers to properly respond to these events.

The probationary employment period presents public safety agencies with a unique opportunity to evaluate performance, identify “red flags” and take proactive measures to address misconduct. Agencies depend on Field Training Officers (FTOs) to closely supervise probationary officers, provide corrective feedback and document any fundamental performance issues before the transition to full-time officer and the legal protections that comes with it.