Communicating Effectively with the 3 Types of People You Meet in Law Enforcement
- Harry P. Dolan
Chief of Police (Ret.)
- Webinar, N/A
- Feb 3, 2025
- 2-hour
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$125.00 per attendee, $75 per each additional
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As a law enforcement officer, it is vital that you consistently work to enhance your skills as a contact professional in engaging with a wide range of people. And, while it is true that every person that you will meet is a unique individual, we can all be placed into 3 basic categories of behavioral tendencies. Each category of personality has unique characteristics and will often require the need to utilize distinct Surviving Verbal Conflict® de-escalation techniques to handle them appropriately. It is important, therefore, that you are aware of these personality types and the special circumstances each one poses.
In this two-hour webinar, Chief Harry P. Dolan (Ret.) will discuss:
- Distinguishing between Agreeable people, Challenging people, and Manipulative people
- Picking up on the verbal and physical cues that demonstrate what type of person you are dealing with
- Understanding the different verbal de-escalation techniques that are best utilized in each situation
- Maintaining the trust and lawful compliance of agreeable people by making an effective ethical appeal for cooperation
- Rising to the occasion in gaining cooperation from challenging people by effectively utilizing the logical appeal and the emotional appeal
Testimonials
Hiring and Retiring Healthy
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“Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”
-Detective, Utah
Verbal De-escalation: Surviving Verbal Conflict
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“…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”
-Patrolman, South Carolina
Improving Public Perception of the Police
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“Harry Dolan was one of the best instructors I have encountered in 28 years of service.”
-Lieutenant, Wisconsin
Courageous Leadership for Today’s Public Safety
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“Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”
-Officer, Pennsylvania
Homicide Investigation
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“This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’
-Deputy, Florida
Making Discipline Stick
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“I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”
-Detective, South Dakota
Verbal De-escalation
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“One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”
-Officer, Virginia
Taking the Lead: Courageous Leadership
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“Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!
- Chief, Pennsylvania
Evidence-Based First-Line Supervision Training
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“This should be required for ALL leaders (or people in command) across the nation.”
-Sergeant, Texas
Verbal De-escalation: Surviving Verbal Conflict
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“I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”
-Attendee, North Carolina
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