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Managing Civilianization in Law Enforcement

Managing Civilianization in Law Enforcement

  • Matt Dolan
    Attorney & Director, Dolan Consulting Group, NC
  • Webinar, N/A
  • May 3, 2023
Course Length:
  • 2-hour
Registration Fee:
    • $125.00 for the first attendee – $75.00 per each additional attendee

The shortage of qualified applicants for sworn law enforcement positions shows no signs of improving in the coming years. As agency leaders begin to adapt to lower staffing numbers, difficult conversations are taking place around the continued viability of sworn officers performing jobs that could be done by a civilian with less training and less cost.  How can agencies accomplish this without triggering unnecessary risks to officer and public safety?

The necessity for officers to respond to the day-to-day needs of their communities will have to take precedence. Claims that many sworn officers are performing invaluable work in cubicles on the day shift may be legitimate in many cases. However, these arguments seem unlikely to persuade the public as staffing numbers plummet, police presence in the field diminishes and 911 response times climb. 

In this two-hour webinar, Attorney Matt Dolan will examine case studies in civilianization from 2023 back to the 1950s to assist agency leaders in managing civilianization as safely and responsibly as possible.  Is civilianization a good idea for some of your sworn positions? What are the risks involved? What are the potential benefits? What have we learned from past civilianization initiatives? This webinar is designed to address these important questions.  

The discussion will include:

  • Breaking down the high likelihood of civilianization in law enforcement agencies across the country
  • Lessons to be learned from successful civilianization efforts in the past
  • Managing this transition in a way that minimizes safety and liability risks to officers and the public 


Hiring and Retiring Healthy

  • “Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”

-Detective, Utah

Verbal De-escalation: Surviving Verbal Conflict

  • “…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”

-Patrolman, South Carolina

Improving Public Perception of the Police

  • “Harry Dolan was one of the best instructors I have encountered in 28 years of service.”

-Lieutenant, Wisconsin

Courageous Leadership for Today’s Public Safety

  • “Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”

-Officer, Pennsylvania

Homicide Investigation

  • “This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’

-Deputy, Florida

Making Discipline Stick

  • “I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”

-Detective, South Dakota

Verbal De-escalation

  • “One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”

-Officer, Virginia

Taking the Lead: Courageous Leadership

  • “Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!

- Chief, Pennsylvania

Evidence-Based First-Line Supervision Training

  • “This should be required for ALL leaders (or people in command) across the nation.”

-Sergeant, Texas

Verbal De-escalation: Surviving Verbal Conflict

  • “I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”

-Attendee, North Carolina

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