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“Verbal Contact and Cover” for Law Enforcement Professionals

“Verbal Contact and Cover” for Law Enforcement Professionals

  • Harry P. Dolan
    Chief of Police (Ret.)
  • Webinar, N/A
  • Feb 5, 2024
Course Length:
  • 2-hour
Registration Fee:
    • $125.00 for the first attendee – $75.00 per each additional attendee

Each of us has a duty to intervene to protect our fellow officers in the field. We routinely practice this principle regarding physical dangers. We watch our partners’ backs to warn them about physical dangers and physically intervene to protect them from those dangers. We would not hesitate to intervene if someone threatens our partner physically. 

But why, then, do we often stand by, acting powerless, when our partner losses his or her composure in a verbal altercation? Why do we fail to protect one another from being “rope-a-doped” into verbal interactions that can unnecessarily escalate situations and imperil their careers?  This critical training provides public safety professionals with the vital skills to Survive Verbal Conflict®, thereby keeping the training tape from running out!

In this two-hour webinar, Chief Harry P. Dolan (ret.) will explain the importance of his Verbal Contact and Cover Principle, which has provided tens of thousands of public safety professionals throughout the United States with critical tools to both de-escalate verbal encounters and honor our Moral and Legal Duty to Intervene.  This training is a critical component of his widely successful verbal de-escalation training—Surviving Verbal Conflict®. 

Webinar learning objectives will include:

  • Acting pre-emptively before your fellow officers make career damaging statements
  • Understanding the Language of the Street Fallacy
  • Recognizing why officers fall prey to the Rope-a-Dope Syndrome 
  • Utilizing the Sergeant Coffee technique to diffuse volatile situations


Hiring and Retiring Healthy

  • “Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”

-Detective, Utah

Verbal De-escalation: Surviving Verbal Conflict

  • “…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”

-Patrolman, South Carolina

Improving Public Perception of the Police

  • “Harry Dolan was one of the best instructors I have encountered in 28 years of service.”

-Lieutenant, Wisconsin

Courageous Leadership for Today’s Public Safety

  • “Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”

-Officer, Pennsylvania

Homicide Investigation

  • “This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’

-Deputy, Florida

Making Discipline Stick

  • “I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”

-Detective, South Dakota

Verbal De-escalation

  • “One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”

-Officer, Virginia

Taking the Lead: Courageous Leadership

  • “Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!

- Chief, Pennsylvania

Evidence-Based First-Line Supervision Training

  • “This should be required for ALL leaders (or people in command) across the nation.”

-Sergeant, Texas

Verbal De-escalation: Surviving Verbal Conflict

  • “I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”

-Attendee, North Carolina

Developing Organizational Performance Leadership