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Wellness for Telecommunications Dispatchers—Hiring and Retiring Healthy®

Wellness for Telecommunications Dispatchers—Hiring and Retiring Healthy®

  • Brian Nanavaty
    Captain, Indianapolis Metropolitan Police Department, IN
  • Webinar, N/A
  • May 9, 2024
Course Length:
  • 2-hour
Registration Fee:
    • $125.00 for the first attendee – $75.00 per each additional attendee

Countless dispatchers are currently in crisis—experiencing trauma, family and financial distress, behavioral health challenges, substance abuse and other health issues. Employee wellness programs shouldn’t wait for crisis to occur, but should begin during the hiring process and continue through retirement. Both preventative programs and crisis intervention should be utilized to influence the professional and personal lives of employees and their families. When organizations identify healthy applicants and partner with health professionals to maintain employee health, these organizations have the potential to improve morale and productivity while reducing complaints and liability.

This webinar will introduce attendees to the innovative Indianapolis employee wellness program that US Attorney General Loretta Lynch has called “the model for law enforcement wellness.” Ground-breaking research and proven strategies to address employee distress from the Indianapolis Model© will be introduced in this course. These strategies are intended to aid agencies in reversing the trends of organizational paralysis that result in a failure to intervene as employees face personal and career crisis. Upon completion of this course, participants will have gained insight into strategies for designing an agency infrastructure that supports and maintains healthier employees.

Course Objectives:

  • Understand the importance of education and early intervention before dispatchers are in crisis
  • Identify health and resiliency traits during the recruiting and probationary process while there is still time to address long-term risk
  • Identify, recognize, and assess indicators of crisis and how to use the Indianapolis Model© to effectively intervene
  • Utilize financial literacy training and other retirement planning education at the start of dispatchers’ careers
  • Recognize how emotional intelligence could positively impact employee behavior and interaction with the public


Hiring and Retiring Healthy

  • “Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”

-Detective, Utah

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  • “…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”

-Patrolman, South Carolina

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  • “Harry Dolan was one of the best instructors I have encountered in 28 years of service.”

-Lieutenant, Wisconsin

Courageous Leadership for Today’s Public Safety

  • “Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”

-Officer, Pennsylvania

Homicide Investigation

  • “This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’

-Deputy, Florida

Making Discipline Stick

  • “I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”

-Detective, South Dakota

Verbal De-escalation

  • “One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”

-Officer, Virginia

Taking the Lead: Courageous Leadership

  • “Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!

- Chief, Pennsylvania

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  • “This should be required for ALL leaders (or people in command) across the nation.”

-Sergeant, Texas

Verbal De-escalation: Surviving Verbal Conflict

  • “I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”

-Attendee, North Carolina

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