Verbal De-escalation training provides public safety professionals with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow officers’ well-being, and significantly enhance the agency’s professional image. At the heart of verbal de-escalation is the officer’s ability to recognize the utility of various kinds of verbal appeals, based on the totality of circumstances that they confront.
Chief Dolan’s Rhetorical Continuum provides public safety personnel with a range of response options that are applied to the situation in proportion to the citizen’s level of verbal resistance. Grounded in the principles of persuasion articulated by the Greek philosopher Aristotle in 335 B.C., the Rhetorical Continuum walks officers through the use of the three fundamental methods of strategic verbal persuasion.
In this two hour webinar, Chief Harry P. Dolan (ret.) will walk attendees through these 3 methods of persuasion—Ethos (the ethical appeal), Logos (the logical appeal) and Pathos (the emotional appeal)—to employ in response to the level of verbal resistance that they encounter in the field. By using the techniques contained in this continuum, officers will be equipped with the verbal skills to exhaust all reasonable verbal de-escalation options in the field before taking action—whether in the form of physical restraint or disengagement.
“Thank you for doing this training! Every law enforcement & their families should have this training! SO IMPORTANT!”
“…Lt. Nieters’ ability to teach this class truly gripped me into seeing [that] I need a change. Hope to attend further training.”
-Patrolman, South Carolina
“Harry Dolan was one of the best instructors I have encountered in 28 years of service.”
“Chief Dolan seamlessly fused his knowledge of history, law enforcement and leadership to provide a wealth of information on this topic. Two days flew by, great course!”
“This course was one of the best & most informative courses I have ever taken. Capt. Babcock’s expertise in the course matter is excellent.’
“I would consider Matt to be a master orator. Kept a serious topic interesting with his unique and fantastic sense of humor.”
-Detective, South Dakota
“One of/if not the best training I’ve attended. Chief’s lectures were relatable, accurate, and captivating. I really enjoyed the entire week.”
“Very well done. [I] look forward to sending my police leaders to future Dolan Consulting Group trainings!
- Chief, Pennsylvania
“This should be required for ALL leaders (or people in command) across the nation.”
“I’ve sent 2 of my team members to Verbal De-Escalation. I’ve had it & it’s an amazing class. After encounters, I see the 180 degree difference in these young officers! I will petition to send all of them.”
-Attendee, North Carolina