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Racial Profiling or Bad Research? Why We Should Stop Using Census Data

Public opinion surveys reveal that the vast majority of Americans believe that use of racial profiling by the police is widespread.[1] This is deeply disturbing for two reasons. First, it is disturbing because it undermines police legitimacy among the vast majority of our citizens. Second, it is disturbing because the vast majority of law enforcement […]

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Where Can We Find More Qualified Applicants?

Many law enforcement agencies across the nation have recently reported increasing difficulty in recruiting well-qualified individuals to serve as law enforcement officers. Their recruiting efforts are often targeted at criminal justice students in college, and military veterans. While there is nothing wrong with utilizing these two pipelines for qualified applicants, the fact that these methods […]

Richard R. Johnson, Ph.D and Matt Dolan, J. D. Read More
The Need for Empathetic Verbal De-escalation Training for Healthcare Professionals

Most everyone within the healthcare field has encountered verbal hostility from patients, the family members of patients, or other staff members. However, have healthcare professionals been trained how to handle these situations with empathy, professionalism, and tact? While the significant attention directed toward maintaining the technical or clinical skills of medical staff is necessary, the […]

Richard R. Johnson, Ph.D. Read More
Diversity in Police Recruiting—What Draws Members of Racial Minority Groups?

Many law enforcement agencies today are struggling to recruit enough quality applicants to fill the law enforcement officer vacancies they currently have or will have soon. At the same time, these agencies are under increasing pressure to achieve greater racial diversity in their pool of qualified applicants. To do so, law enforcement agencies need evidence-based […]

Richard R. Johnson, Ph.D. Read More
Don’t Just Rely On Criminal Justice Students When Trying To Recruit Officers

We frequently hear from law enforcement leaders that they are struggling to recruit enough quality applicants to fill the law enforcement officer vacancies they currently have or soon will have. Often times, agencies look to university criminal justice programs as a pipeline for future officers. On its face, this strategy is a common sense one. […]

Attorney Matt Dolan, Richard R. Johnson, Ph.D. Read More
Your Department Doesn’t Match the Diversity of your Community?

Consider The Effects of Rapidly Changing Demographics Public safety agencies are facing ever-increasing pressure to have the racial and ethnic diversity of their employees match or exceed the racial and ethnic diversity found within the communities. Sheriffs, police chiefs, and fire chiefs are often being called to account by municipal government leaders, citizens’ groups, outside […]

Richard R. Johnson, Ph.D. Read More
Dolan Consulting Training Members Of The Indianapolis Metropolitan Police Department

Dolan Consulting trained members of the Indianapolis Metropolitan Police Department on verbal de-escalation from September 5-8, 2017. The Train The Trainer Course helps participants become teachers of verbal de-escalation techniques and gives them the tools they need to teach others how to defuse potentially volatile situations.

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New focus for officers: Community policing

Public furor over police shootings of black Americans, coupled with the sniper shootings that killed five officers in Dallas last week, may cause police departments nationwide to refocus on community policing principles. Research suggests increasing the presence of officers in communities, on foot or bike, and not in a vehicle, greatly reduces the fear of […]

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Aristotle helps officers in Greer learn to manage conflict

Officers undergoing training on how to de-escalate a tense situation focused on a central question Thursday: How would Aristotle work as a beat cop? Retired Raleigh Police Chief Harry Dolan shared his answer to that question, developed from his 32 years as a police officer, with a group of about 60 officers from Greer and […]

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Seminar teaches police to deal with verbal conflict

The situation echoed a scene that caught national attention and enraged protestors: two police officers approaching a man on the street selling cigarettes, upset over what he felt was unfair targeting. But unlike the way the 2014 arrest of Eric Garner ended in his death in New York City, this scene ended with Harry Dolan, […]

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Expert to Durham cops: What would Aristotle do?

DURHAM – Harry Dolan wants Durham cops to be more like Aristotle. Dolan, who retired as Raleigh’s police chief in 2012, believes the ancient Greek philosopher’s modes of persuasion – ethos, pathos and logos – can help save careers and even lives. At a day-long workshop Tuesday, he armed Durham police officers with verbal strategies for […]

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Community policing topic of symposium

Police must regularly communicate with the people they serve, as well as have positive contacts with people, in order to gain respect and trust, consultants told Martinsville Police Department officials on Thursday. “Negative contacts with police, if we can knock that out, that’s 50 percent of the battle” to convince people that police are striving […]

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Martinsville working toward “Community Policing”

MARTINSVILLE (WSLS 10) – Police in Martinsville are working to be more involved in the community. Officers there want input from the people in the community to influence how they enforce the law. At a symposium Thursday, speaker and former Sheriff Harry Dolan says this community policing concept began after several high profile cases around the […]

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Durham police trained in verbal de-escalation tactics

DURHAM, N.C. (WNCN) — Nearly every Durham Police Department employee is now trained in verbal de-escalation tactics. The announcement was made Tuesday during the final training session led by retired Raleigh police chief Harry Dolan. The purpose of the training is to improve police-community relations, reduce citizen complaints and improve safety for officers and the […]

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New way of policing: Fayetteville police aim to de-escalate encounters

Sometimes, Fayetteville’s Chief Police Harold Medlock says, he can’t sleep, anxious there will an officer-involved shooting. “I wake up at night worried about that,” he said. After the riots in Ferguson, the protests in Chicago and the looting in Baltimore, every chief knows the potential for an explosion. Since 2013, Fayetteville police officers have been […]

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Developing Organizational Performance Leadership