Questions? CALL:  (919) 805-3020
DCG Articles
Title Excerpt Author Link
“Why?” Is Not Always a Form of Disrespect

“Why?” This is a one-word question that requests clarification, reasoning, or purpose of some thing or some request. Asking ‘why’ is a universally human concept. Aristotle pointed this out over 2,300 years ago when he said, “All human beings, by nature, desire to know.”1 It is also a truly American word. In the United States, […]

Chief Harry P. Dolan (ret.) Read More
How Dangerous Are Domestic Violence Calls to Officer Safety?

Domestic violence (DV) calls carry a reputation for being extremely dangerous for officers. Some academics and DV victim advocates, however, have challenged this reputation and have suggested that DV calls are rarely dangerous for officers. This research brief will examine the research on assaults on officers at DV calls. Specifically, it will examine the prevalence […]

Richard R. Johnson, Ph.D. Read More
Helping Domestic Violence Victims

Domestic violence (DV) calls pose a number of physical safety and legal liability risks for law enforcement officers. These calls involve crimes between people with complex relationship issues that can make investigating these crimes very difficult for officers. In fact, one study that surveyed patrol officers from 13 different municipal police departments in the Chicago […]

Richard R. Johnson, Ph.D. Read More
Dolan Consulting Training Members Of The Indianapolis Metropolitan Police Department

Dolan Consulting trained members of the Indianapolis Metropolitan Police Department on verbal de-escalation from September 5-8, 2017. The Train The Trainer Course helps participants become teachers of verbal de-escalation techniques and gives them the tools they need to teach others how to defuse potentially volatile situations.

Read More
Performance Evaluations—Are They Helping Us or Hurting Us?

Why are we conducting performance evaluations and how are they making the agency better? These are fundamental questions for agencies that require standardized performance evaluations. Without clearly answering these questions, supervisors are often put in the position of pursuing the “path of least resistance” when it comes to conducting performance evaluations. This path is understandably […]

Matt Dolan, Attorney Read More
Remember the People between the Dots

Criminologists have documented that as young law enforcement officers progress through their careers, there is a tendency to develop cynical views toward the general public. The public primarily calls the police when things have gone wrong and, therefore, officers are overexposed to negative events and to bad citizen behavior. As a result, officers can often […]

Richard R. Johnson, Ph.D. Read More
Estimating the Cost of a Problem Officer

Law enforcement is a high-liability profession. Lawsuits against law enforcement officers and agencies absorb an inordinate amount of personnel time and agency resources. Officers and supervisors have to be interviewed or deposed, attorney fees have to be paid, documents have to be gathered and copied, meetings are held with city officials, and insurance companies must […]

Richard R. Johnson, Ph.D. Read More
Community Policing is Not Soft on Crime: The Evidence

Dolan Consulting Group is committed to the principles of community-oriented policing. Unfortunately, we sometimes encounter push back from attendees in our courses that suggest community-oriented policing strategies are some form of a “hug-a-thug” philosophy that is soft on crime and criminals. We are often baffled when we encounter such views as we struggle to understand […]

Richard R. Johnson, Ph.D. Read More
The Patrol Officer’s Perspective on Rewards and Punishments

Decades of extensive research in psychology has revealed that people respond to rewards and punishments in the workplace.1 Law enforcement officers are no exception. We are generally motivated to engage in, or refrain from, specific behaviors because of the rewards and punishments associated with those behaviors. Private industry often links pay and other rewards to […]

Richard R. Johnson, Ph.D. Read More
Are You Exercising Your Social Media Rights? Dolan Consulting Group Read More
Don’t Lose the Agreeable People!

Psychological research has suggested that about 80% of the U.S. population is made up of agreeable people.1 Agreeable people are generally honest, seek to get along with others, are open to suggestions, and are compliant to most rules and authority. They can be young or old, rich or poor, male or female, and of any […]

Chief Harry P. Dolan Read More
VIDEO – Rollcall Wisdom – Why Do We Need to Say the Pledge?

Rollcall Wisdom – Why Do We Need to Say the Pledge?

Read More
VIDEO – Rollcall Wisdom – People Talk

Rollcall Wisdom – People Talk

Read More
VIDEO – Rollcall Wisdom – Knock It Off

Rollcall Wisdom – Knock It Off

Read More
VIDEO – Rollcall Wisdom – Community Policing

Rollcall Wisdom – Community Policing

Read More
VIDEO – Rollcall Wisdom – Guardians of the Peace

Rollcall Wisdom – Guardians of the Peace

Read More
VIDEO – Rollcall Wisdom – Brush ‘Em Off

Rollcall Wisdom – Brush ‘Em Off

Read More
VIDEO – Rollcall Wisdom – The 24-Hour Rule

Rollcall Wisdom Introduction

Read More
VIDEO – Rollcall Wisdom Introduction

Rollcall Wisdom Introduction

Read More
VIDEO – Rollcall Wisdom – Smiley Gilbert

Rollcall Wisdom – Smiley Gilbert

Read More
Communicating Performance Expectations to Officers

It seems like common sense that if you want someone to do something for you, you would simply ask or tell that individual what you need to be accomplished. It would seem that this strategy of simply telling people what you need, is a better strategy than expecting people to intuitively know or read subtle […]

Richard R. Johnson, Ph.D. Read More
VIDEO – Rollcall Wisdom – Sterile Cockpit Rule

Rollcall Wisdom – Sterile Cockpit Rule

Read More
Examining the Facts on Implicit Bias

A number of sources have claimed that public employees are influenced by implicit biases. The U.S. Department of Justice, the Police Executive Research Forum, and the President’s Task Force on 21st Century Policing, for example, have suggested that law enforcement officers hold unconscious, implicit biases against people of color.1 It has been argued that these implicit […]

Richard R. Johnson, Ph.D. Read More
The ‘Language of the Street’ Fallacy

In our Surviving Verbal Conflict® and Winning Back Your Community courses we caution law enforcement officers to avoid using what is called the ‘language of the street.’ The language of the street refers to profanity and other abrasive language often used by the criminal element in some neighborhoods. While most officers agree that using this […]

Chief Harry P. Dolan (Ret.) & Richard R. Johnson, Ph. D. Read More
Verbal Contact and Cover Protecting Your Colleagues and Your Profession

Far too often today, I believe, police officers are being ‘rope-a-doped’ by manipulative people out on the street. Taken from the tactic famously employed by boxing legend Muhammad Ali, the ‘rope-a-dope’ is when a challenging or manipulative person says things that are intentionally crafted to get under your skin, make you angry, and get you […]

Chief Harry P. Dolan Read More
Developing Organizational Performance Leadership