Most everyone within the healthcare field has encountered verbal hostility from patients, the family members of patients, or other staff members. However, have healthcare professionals been trained how to handle these situations with empathy, professionalism, and tact? While the significant attention directed toward maintaining the technical or clinical skills of medical staff is necessary, the […]

Law enforcement is one of the most difficult, stressful, and dangerous careers an individual can pursue. The threats to your life, however, come from more sources than the knives and guns of criminals. In fact, less than 20% of the law enforcement officers who died over the last three years died as a result of […]

The most common form of citizen complaint filed against the police involves officer demeanor during a traffic stop encounter.[1] While law enforcement officers disproportionately encounter the criminal element of society, vehicle stops for traffic violations are one of their duties that puts officers in contact with a typical cross-section of the community.[2] Traffic stops can […]

Many seasoned law enforcement officers seem to increasingly see the next generation of applicants as a “new breed” compared to applicants of the past. Often times, these differences are inevitably described in a negative light. But if there are significant generational differences, the fact remains that young men and women in their 20s and 30s […]

Violence at places of worship in the U.S. appears to have been increasing over the last two decades. While the most tragic and shocking incidents dominate media attention and public awareness, many smaller incidents of violence occur at places of worship every week. In order to develop an accurate picture of the scope and nature […]

On July 7, 1994, the Mollen Commission publicized its findings related to police corruption in the New York City Police Department.  One of the focal points of the Commission’s work was depicted in the 2015 documentary The Seven Five.  The acts of corruption and brutality committed by the likes of Officers Michael Dowd, Kevin Hembury, […]

Why are we conducting performance evaluations and how are they making our agencies better? Ask this question to groups of sergeants, command staff, chiefs and sheriffs across the country and you will get shrugs, smirks, and eye rolls. It is the fundamental question that often gets lost in the day-to-day realities of personnel management in […]

Many law enforcement agencies today are struggling to recruit enough quality applicants to fill the law enforcement officer vacancies they currently have or will have soon. At the same time, these agencies are under increasing pressure to achieve greater racial diversity in their pool of qualified applicants. To do so, law enforcement agencies need evidence-based […]

Many law enforcement agencies today are struggling to recruit enough quality applicants to fill the officer vacancies they currently have or will have soon. As a result, law enforcement agencies need evidence-based information about how to increase the effectiveness of their recruiting efforts to attract more qualified applicants. Unfortunately, many agency leaders have been forced […]

A place of worship should be the safest place on Earth for children. Unfortunately, far too frequently we see news stories about children victimized within a church or other religious setting. When children are harmed through abuse, they often carry psychological scars that they will struggle with throughout their entire lives. They question what about […]

Surveys of church leaders have revealed that more than 70% have experienced at least one act of vandalism to their church within the last year. More than 60% of these acts of vandalism have included graffiti.[i] Though often minor in the amount of actual danger posed, these acts blemish the appearance of the building, break […]

We frequently hear from law enforcement leaders that they are struggling to recruit enough quality applicants to fill the law enforcement officer vacancies they currently have or soon will have. Often times, agencies look to university criminal justice programs as a pipeline for future officers. On its face, this strategy is a common sense one. […]

Some individuals in government have suggested that grievance arbitrators’ handling of employee discipline cases in the fire service tends to be biased in favor of the employees and against the fire department. The mayor of Cleveland, Ohio, for example, criticized the grievance arbitration process after being required to rehire a number of city employees that […]

Some individuals in government have suggested that grievance arbitrators’ handling of law enforcement officer discipline cases tends to be biased in favor of the employees and against management. Cleveland Mayor Frank Jackson, for example, has criticized the grievance arbitration process after being required to rehire a number of police officers that had been terminated from […]

Consider The Effects of Rapidly Changing Demographics Public safety agencies are facing ever-increasing pressure to have the racial and ethnic diversity of their employees match or exceed the racial and ethnic diversity found within the communities. Sheriffs, police chiefs, and fire chiefs are often being called to account by municipal government leaders, citizens’ groups, outside […]

A nuisance abatement law is a local ordinance holding property owners civilly liable to the city for excessive criminal law or health code violations that occur on their premises. Under most of these ordinances, property owners can be assessed fees or fines in civil court to reimburse the city for excessive use of public safety […]

Field Training Officers (FTOs) play a crucial role in preparing new officers for the complexity of the job, and transmitting the police department culture to these new officers. In the police academy, recruits develop a foundational “book knowledge,” but it is the field training portion that teaches them how to fairly and impartially apply all […]

Law enforcement agencies are often confronted about the racial makeup of their departments by members of the news media, civil rights activists, community groups, or local politicians. Often those who are criticizing police agencies compare the racial composition of the police department’s employees to the racial composition of the city or county that they police. […]

We frequently see stories in the national news media about the public’s lack of trust in the police. When these stories move beyond anecdotal accounts, they often cite Gallup Poll data regarding public confidence in the police. For instance, much media attention was paid to the fact that public confidence in the police dipped to […]

“Procedural justice” is a popular term today. This term generally means fairness and respect in processes that resolve disputes or allocate resources. Many use the term when discussing police-community relations, arguing that law enforcement officers must act in a procedurally just manner (showing professionalism and respect) when interacting with the public in order to have […]

For years, the New York City Police Department has reserved a place within the department that is widely known as the “rubber gun squad”. This “squad” is comprised of individual officers who cannot be put on the street to conduct normal police operations for a variety of reasons. Many of the officers have been reinstated […]

Broken performance evaluation systems damage public safety agencies across the country in two ways. First, they inaccurately give positive documentation to officers that are later used to reverse important disciplinary decisions in court or in arbitration. Second, by selecting “meets expectations,” supervisors are denying performance merits to officers who have earned much greater recognition. More […]

While it is obviously best to prevent or deter crime before it occurs, this is not always possible. Despite the fact that modern policing tactics, such as problem-oriented policing and intelligence-led policing, have contributed to massive crime decreases since the 1990s, agencies still have to grapple with the challenge of solving crimes that cannot be […]

Most research on citizen complaints and rule violations shows that allegations against police officers generally happen within the first five years of that officer’s career. If the officer is lucky enough to still have a job after these first five years, complaints and other career problems tend to subside for the rest of the officer’s […]

The use of profanity when dealing with members of the public has been debated in law enforcement circles for years. Most law enforcement leaders argue the use of profanity with members of the public is unprofessional and should be avoided whenever possible. Other leaders disagree with this. They instead argue that officers often need to […]